Privacy Policy

Brand Name: Feng Shui TikTok
Company Name: Yiwu Torkivai E-Commerce Co., Ltd.
Website: https://fengshuitalk.com
Contact Email: torkivai001@outlook.com
Effective Date: September 1, 2025
Jurisdictions Covered: United States, European Union, United Kingdom, and other relevant regions

Overview

• We gather information to process orders, support customers, and enhance your user experience.

• Payments are securely handled through PayPal and other major processors; we do not store card information.

• We utilize Google Analytics and other similar tools for insights and advertising purposes.

• Our website is hosted with Hostinger and features optional chat support through WhatsApp and TikTok.

• You possess rights to access, modify, delete, or opt out of marketing communications.

1. Information We Gather

• Information You Provide: Your name, email address, shipping details, billing information, and messages sent via WhatsApp or TikTok chat.

• Automatic Data: Information about your device, IP address, pages visited, cookies, and browser type.

• Payments: Managed by PayPal and other principal providers (such as Stripe and credit/debit card processors); we do not keep complete payment data.

• Chat Data: Conversations conducted through WhatsApp or TikTok, including timestamps and user IDs.

2. How We Utilize Your Information

• Manage and fulfill orders.

• Provide customer support and process returns.

• Customize your experience with feng shui and energy crystal products.

• Send marketing updates if you opt in (opt out any time).

• Conduct analytics, enhance performance, detect fraud, and ensure security.

3. Legal Bases (for EU/UK GDPR)

• Contract: Necessary for fulfilling your orders.

• Legitimate Interests: For improving products and services.

• Consent: For marketing communications, cookies, and analytics.

• Legal Obligation: Required for record-keeping related to tax and compliance.

4. Sharing & Disclosure

• Service Providers: Including hosting (Hostinger), payment processors (PayPal, Stripe, etc.), analytics (Google), advertising platforms, and shipping carriers.

• Legal Compliance: Information may be disclosed as required by law.

• No Sale of Data: We do not sell personal data.

5. Cookies & Tracking

We use cookies for key functions, performance monitoring, analytics, and marketing. You may manage your preferences in your browser settings or opt out of analytics tools by visiting Google’s opt-out page.

6. Advertising & Analytics

We use Google Analytics and advertising tools (like Meta Pixel and TikTok Ads) to understand user behavior and enhance promotions.

7. User Rights

Depending on where you are located, you may:

• Access, update, or delete your personal data.

• Request data portability.

• Opt out of marketing emails or SMS.

• Submit requests via torkivai001@outlook.com.

8. Data Retention

We keep order and transaction information as mandated by law. Marketing data is kept until you choose to unsubscribe.

9. Children’s Privacy

Our services are not aimed at children under the age of 13 (or 16 in the EU). If we find such data, we will delete it.

10. International Data Transfers

If data is sent outside your local area, safeguards (such as Standard Contractual Clauses) are implemented.

11. Security

We employ technical, administrative, and physical measures to safeguard data. However, no transmission method is completely secure.

12. Do Not Track & Global Privacy Controls

Currently, we do not respond to "Do Not Track" signals, but we adhere to applicable Global Privacy Controls when necessary.

13. Regional Disclosures

• California (CPRA/CCPA): You have the right to request access to, deletion of, or opt out of certain data uses.

• EU/UK GDPR: You may reach out to us regarding lawful bases, consent withdrawal, and complaints with your data protection authority.

14. Third-Party Links

Our website may feature links to other sites. We are not responsible for their privacy policies.

15. Changes to This Policy

We may make updates to this Privacy Policy. Any changes will be posted here along with a revised effective date.

16. Contact Us

If you have any inquiries, feel free to email torkivai001@outlook.com.

FAQ

Q1: Do you sell my data?
No, we never sell personal data.

Q2: What data does the chat collect?
Messages, timestamps, and limited user information necessary for responses.

Q3: Can I unsubscribe from marketing?
Yes, you can click "unsubscribe" in emails or reply "STOP" to SMS messages.

Q4: How long is my data stored?
Order data is retained as mandated by law; marketing data is kept until you unsubscribe.

Q5: How do I exercise my rights under GDPR or CPRA?
Send an email to torkivai001@outlook.com with your request.

Q6: Do you use cookies?
Yes, cookies are used for essential functionality, analytics, and marketing.

Q7: Is payment secure?
Yes, payments are processed via PayPal and other secure processors; we do not store full card numbers.